u9agent Privacy Policy

u9agent collects various categories of personal information from users to ensure the platform operates safely and efficiently. Data collection is only carried out where there is a legitimate need and with your consent.

Account Registration Information — When you open a new account at u9agent, we collect your username, email address, mobile phone number, date of birth and identity information required for the identity verification process (KYC). This includes a copy of your identity card (MyKad) or valid identification document as required under licensing regulations.

Financial Information — To process deposits and withdrawals, we keep records of financial transactions including the payment methods used such as Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency. We do not store full bank account numbers or payment card details in our systems.

Usage and Technical Data — We automatically record your IP address, browser type, operating system, pages visited, session duration and device information. This data helps us detect suspicious activity and improve platform performance.

Betting History — Your game and betting records are retained as part of our regulatory compliance obligations. This data is also used to calculate bonuses, VIP cashback and to resolve any disputes.

Information collected is used by u9agent solely for legitimate operational purposes and to improve the quality of our services. Below is a detailed description of those purposes:

• User identity verification and processing of new account registrations
• Processing deposits and withdrawals through supported payment methods
• Detection and prevention of fraud, money laundering and other unlawful activities
• Awarding bonuses and VIP programme benefits in line with your account activity
• Sending important communications related to your account, security and platform updates
• Customer support via live chat and email in Bahasa Melayu and English
• Compliance with legal requirements and international licensing regulatory obligations
• Aggregate data analysis (without individual identification) to improve the user experience

u9agent does not use your personal data for third-party advertising or commercial profiling unrelated to platform services. Any marketing communications we send you will include an option to unsubscribe.

u9agent respects your right to privacy and does not share your personal information except in the following strictly defined circumstances:

Third-Party Service Providers — We work with providers that assist us in platform operations, including payment processors and hosting service providers. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

Legal Requirements — u9agent is obliged to disclose information to the relevant authorities when required by law, court order or financial crime investigation. This includes reporting obligations under applicable anti-money laundering laws.

Business Transfers — In the event of a merger, acquisition or asset sale, user information may be transferred to the receiving entity. You will be notified in advance before any such transfer takes place, and the receiving entity's privacy policy must be equivalent to or stricter than this policy.

The security of your personal information is u9agent's highest priority. We implement multiple layers of technical and organisational security controls to protect your data from unauthorised access, disclosure, alteration or destruction.

Security measures we implement include data encryption in transit and at rest, intrusion detection systems, role-based access controls for internal staff, regular security audits and two-factor authentication (2FA) for users who want to protect their accounts more securely.

While we take all reasonable precautions, no security system is entirely perfect. You are also responsible for keeping your account password confidential and not sharing it with others. If you suspect any suspicious activity on your account, please contact our support team immediately via live chat or email.

u9agent uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Essential Cookies — These cookies are required for the platform to function properly, including login session management, language preferences and security. They cannot be disabled without affecting the core functionality of the platform.

Analytical Cookies — We use aggregate analytics data to understand how users interact with our platform. This data is not linked to individual identities and is used solely for platform improvement purposes.

Preference Cookies — These cookies store your preferences such as language selection, display settings and session information to make repeat use of the platform easier.

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

As a u9agent user, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights.

• Right of Access — You may request a copy of the personal information we hold about you at any time.
• Right to Rectification — If the information we hold is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure — In certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to Object to Processing — You may object to the processing of your data for certain purposes, such as direct marketing.
• Right to Restriction of Processing — In certain circumstances, you may request that we limit how we use your data.
• Right to Data Portability — You have the right to receive your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact us via email or live chat. Our support team is available 24/7 in Bahasa Melayu and English to assist you.

u9agent reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or new technologies we use.

Any material amendments will be communicated to you at least 14 days before they take effect, via a notice on the website or to your registered email address. The "Effective Date" at the top of this page will be updated each time an amendment is made.

Continued use of the u9agent platform after any amendment takes effect will be considered as your acceptance of the amended terms. If you do not agree with the amendments, you should stop using the platform and may request account closure by contacting our support team.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by u9agent, please contact our team through the following channels:

Our support team operates 24/7 and can be reached via live chat on the platform or by email below. We provide service in Malay and English.

We aim to respond to all privacy-related enquiries thoroughly and within a reasonable time. For requests involving data access or deletion, please provide your account verification details so we can process the request securely.